Consultation, hospitality, information and billing are examples of supplementary services.
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Q37: For services high in _ or for
Q38: The ultimate objective of a customer service
Q39: Which of the following is NOT a
Q40: What was a customer service improvement that
Q41: Which of the following is NOT a
Q43: A major future challenge for service organisations
Q44: Service employees can influence all the dimensions
Q45: A customer service audit allows service firms
Q46: Which of the following is the most
Q47: Standardisation cannot occur in highly customised services
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