The SERVQUAL dimension of empathy includes:
A)individual attention
B)convenient operating hours
C)personal attention
D)specific customer needs
E)all of the above

Question

Quizplus · Accepted Answer

The SERVQUAL dimension of empathy encompasses all aspects of providing care and individualized attention to customers, which includes individual attention, convenient operating hours, personal attention, and catering to specific customer needs.

The SERVQUAL Dimension of Empathy Includes