Research conducted by Xerox discovered that delighted customers were (how many more times) likely to repurchase than a merely satisfied customer?
A)3 times
B)5 times
C)6 times
D)8 times
E)10 times

Question

Quizplus · Accepted Answer

Research conducted by Xerox found that delighted customers were 6 times more likely to repurchase than those who were merely satisfied.

Research Conducted by Xerox Discovered That Delighted Customers Were (How