A basic level of satisfaction of ________ factors is necessary to avoid complaints but higher levels of performance will not increase satisfaction.
A)critical
B)dissatisfier
C)neutral
D)satisfier
E)all of the above

Question

Quizplus · Accepted Answer

The term used in the question, "avoid complaints," indicates the presence of dissatisfiers. Dissatisfiers are the basic factors that need to be fulfilled to avoid complaints. However, fulfilling them at a higher level will not necessarily increase satisfaction. This concept is known as Herzberg's Dual Factor Theory. Therefore, option B is the best choice.

A Basic Level of Satisfaction of ________ Factors Is Necessary