
________ factors leave no impact on consumers while ________ factors affect both satisfaction and dissatisfaction.
A) Hygiene; satisfier
B) Critical; neutral
C) Dissatisfier; satisfier
D) Fundamental; supplementary
E) Neutral; critical
Correct Answer:
Verified
Q8: Factors known to influence satisfaction evaluations, directly
Q9: Any difference between expectations and perceived performance
Q10: Satisfaction is a consumer's post-purchase evaluation of
Q11: Which of the following statements may NOT
Q12: Why might some customers be satisfied by
Q14: Consumer expectations are _ beliefs about _
Q15: Which of the following is NOT a
Q16: Satisfied customers are at most risk of
Q17: A basic level of satisfaction of _
Q18: Which of the following is NOT a
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