Consumer expectations are ________ beliefs about ________ provisions that act as a standard or reference point for judging ________ performance.
A)experiential; service; post-purchase
B)pre-purchase; specific; post-purchase
C)pre-purchase; performance; post-purchase
D)post-purchase; service; post-purchase
E)post-purchase; service; pre-purchase

Question

Quizplus · Accepted Answer

Consumer expectations are pre-purchase beliefs about specific provisions that act as a standard or reference point for judging post-purchase performance.

Consumer Expectations Are ________ Beliefs About ________ Provisions That Act

Consumer Expectations Are Beliefs About Provisions That Act