Which of the following statements may NOT be true?
A)Delighted customers show more loyalty and relationship commitment.
B)Delighted customers spread positive word of mouth.
C)Delighted customers are more forgiving.
D)Delighted customers expect more.
E)Delighted customers are less susceptible to being seduced by competitive offerings.

Question

Quizplus · Accepted Answer

While delighted customers may have high expectations, this statement suggests that delighted customers have unreasonable expectations, which may not necessarily be true.

Which of the Following Statements May NOT Be True