If the service performance is much better than pre-purchase expectations then ________ will most likely result.
A)dissatisfaction
B)satisfaction
C)evangelism
D)delight
E)both c and d

Question

Quizplus · Accepted Answer

If the service performance is much better than pre-purchase expectations, then customers will most likely experience delight. They may even become loyal to the company and recommend it to others.

If the Service Performance Is Much Better Than Pre-Purchase Expectations