Which of the following is NOT a benefit of achieving customer satisfaction and service quality?
A)Reduction in failure costs
B)Reduction in cost of attracting new customers
C)Positive word of mouth promotion
D)Creates a sustainable advantage
E)Increases customers' exposure to competition

Question

Quizplus · Accepted Answer

Achieving customer satisfaction and service quality does not increase customers' exposure to competition. Instead, it may lead to loyalty and retention of customers, reducing the chances of them seeking out competitors.

Which of the Following Is NOT a Benefit of Achieving