Garvin (1988) has identified different perspectives of 'quality', which consist of the transcendent view, product-based approach and ________.
A)fulfilment approach
B)post-purchase evaluation
C)user-based definition
D)experience to profits model
E)interaction approach

Question

Quizplus · Accepted Answer

Garvin's perspectives of quality consist of the transcendent view (quality as an innate excellence), product-based approach (quality as measurable and objective characteristics), user-based definition (quality as meeting or exceeding expectations), and value-based approach (quality as providing desired benefits at an acceptable cost). The options A, B, D, and E are not part of Garvin's identified perspectives.

Garvin (1988) Has Identified Different Perspectives of 'Quality', Which Consist