Which of the following statements is NOT true?
A)Service guarantees are explicit promises.
B)Guarantees are most effective when customers already have a level of trust in the organisation.
C)Guarantees work when they promise high standards.
D)Guarantees work when they promise consistency.
E)Guarantees work when some form of compensations are offered.

Question

Quizplus · Accepted Answer

Guarantees may not necessarily have to promise high standards to be effective. They can also promise things like timeliness or responsiveness.

Which of the Following Statements Is NOT True