A powerful tool which can be used to enable business to identify fail points in delivering a service is ________.
A)SERVQUAL
B)assurance measures
C)tangibles
D)blueprinting
E)methodology

Question

Quizplus · Accepted Answer

Blueprinting is a tool used to identify fail points in delivering a service. It allows businesses to map out the entire service process and identify areas where breakdowns may occur. SERVQUAL is a tool used to measure the quality of service based on customer expectations and perceptions. Assurance measures and tangibles are components of the SERVQUAL model. Methodology refers to a set of procedures or methods for achieving a goal, but it is not directly related to identifying fail points in service delivery.

A Powerful Tool Which Can Be Used to Enable Business