All of the following help a service organisation to increase the level of responsiveness to its customers EXCEPT:
A)telling customers exactly when service will be performed
B)being willing to help customers whenever possible
C)trying to instil confidence in customers
D)matching competitors' levels of service whenever possible
E)giving prompt service to customers

Question

Quizplus · Accepted Answer

Matching competitors' levels of service whenever possible may not necessarily increase the level of responsiveness to customers. The focus should be on providing excellent service that meets or exceeds customer expectations, rather than simply trying to match what competitors are doing.

All of the Following Help a Service Organisation to Increase