A service business can grow in more than one way.Which one of the following is NOT dependent on relationship management?
A)Encouraging existing customers to purchase higher value services
B)Terminating unprofitable customers
C)Reducing the turnover of customers
D)Attracting new customers
E)Encouraging existing customers to purchase more units of service

Question

Quizplus · Accepted Answer

Attracting new customers is not directly dependent on relationship management, as it focuses on acquiring new clients rather than managing existing relationships.

A Service Business Can Grow in More Than One Way