Companies have been moving from focusing on customer ________ and ________ towards a customer ________ focus.
A)service; delivery; revenue generating
B)acquisition; transaction; relationship
C)acquisition; service delivery; retention
D)service delivery; satisfaction; marginal costing
E)costs; revenue; relationship

Question

Quizplus · Accepted Answer

The options "acquisition" and "transaction" refer to a focus on getting new customers and completing individual sales, while "relationship" refers to a focus on building long-term connections with customers. This shift towards relationship-building is becoming increasingly common.

Companies Have Been Moving from Focusing on Customer ________ and ________

Companies Have Been Moving from Focusing on Customer and