Service firms should provide the same level of service to all customers.

Question

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Service firms should prioritize their customers and provide customized service based on their needs and preferences. Not all customers have the same level of importance, and delivering the same level of service to all customers may not be feasible. Additionally, some customers may require more attention, support or assistance than others, which means that firms should be able to tailor their service to meet their individual requirements.

Service Firms Should Provide the Same Level of Service to All