A recent study of employee attitudes to customer complaints found:
A)a majority of employees felt their firms were accessible for complaints
B)less than half felt empowered to deal with complaints
C)a little over a third has received training in dealing with complaints
D)a, b and c
E)a and c

Question

Quizplus · Accepted Answer

The correct answer is D because all statements A, B, and C provide different insights into employee attitudes towards handling customer complaints, indicating that they are all findings from the study.

A Recent Study of Employee Attitudes to Customer Complaints Found