The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was not part of that message?
A) Quality is free
B) Leadership from senior management
C) Customer focus
D) Total involvement of the workforce
E) Continuous improvement

Question

Quizplus · Accepted Answer

Quality being free was not specifically part of the message from Crosby, Deming, and Juran. Their focus was on the importance of leadership, customer focus, total involvement of the workforce, and continuous improvement in achieving outstanding quality.

The Philosophical Leaders of the Quality Movement, Philip Crosby, W