The philosophical leaders of the quality movement, Philip Crosby, W. Edwards Deming, and Joseph M. Juran, had the same general message about what it took to achieve outstanding quality. Which of the following was part of that message?
A) Fourteen steps for quality management
B) Quality is free
C) Customer focus
D) Zero defects
E) Six Sigma

Question

Quizplus · Accepted Answer

All three leaders emphasized the importance of customer focus as a key component of achieving outstanding quality.

The Philosophical Leaders of the Quality Movement, Philip Crosby, W