Nessa is a salesperson who has customers that speak different languages and come from different cultures.She finds it difficult to get her customers to trust her because of their ethnic and cultural differences.The best way for Nessa to facilitate trust-building with her customers is:
A)by creating a script to guide the sales dialogue.
B)by sending them a written proposal that demonstrates high standards for excellence in format.
C)by using canned presentations to interact with all her customers.
D)by presenting a timetable to her customers that details a schedule of key implementation events.
E)by making use of a flexible sales dialogue template to guide the sales dialogue.

Question

Nessa is a salesperson who has customers that speak different languages and come from different cultures.She finds it difficult to get her customers to trust her because of their ethnic and cultural differences.The best way for Nessa to facilitate trust-building with her customers is:​
A)​by creating a script to guide the sales dialogue.
B)by sending them a written proposal that demonstrates high standards for excellence in format.
C)​by using canned presentations to interact with all her customers.
D)​by presenting a timetable to her customers that details a schedule of key implementation events.
E)​by making use of a flexible sales dialogue template to guide the sales dialogue.

Quizplus · Accepted Answer

Using a flexible sales dialogue template allows Nessa to adapt to her customers' different cultures and languages, while still maintaining a consistent structure for the sales conversation. This approach shows that she is willing to work with her customers' unique needs and can help build trust in the relationship. Using a script or canned presentations may come across as impersonal and not tailored to the customer, while sending a written proposal or presenting a timetable may not necessarily facilitate trust on its own.

Nessa Is a Salesperson Who Has Customers That Speak Different