Kevin is a newly hired salesperson at his company.He is currently going through a handout which explains how salespeople write up contracts and sales reports.In addition, the handout also details how salespeople arrange for service calls and returned goods.In this scenario, Kevin is trying to strengthen which of the following areas of selling?
A)Product knowledge
B)Sales techniques
C)Procedural knowledge
D)Customer service skills
E)Competitive knowledge

Question

Quizplus · Accepted Answer

Kevin is trying to strengthen his procedural knowledge, which refers to the understanding and ability to perform the necessary procedures and processes involved in selling, such as writing up contracts and arranging for service calls and returned goods.

Kevin Is a Newly Hired Salesperson at His Company