Joya is the new restaurant manager in a major hotel. When considering which changes would most likely increase the restaurant's value to customers, Joya should provide her customers the menu items that they want and the quality service that they deserve, as well as,
A)a better dining experience than what her competitors can give.
B)increase prices to increase revenue.
C)offset higher hotel rates with lower restaurant prices.
D)reduce customer expectations through reduced service.
E)minimize menu items but increase the price of popular entrees.

Question

Quizplus · Accepted Answer

Providing a better dining experience than competitors can give would be the best choice to increase the restaurant's value to customers. This could include improving the ambiance and decor, offering unique menu items, and providing exceptional customer service. Increasing prices or reducing service would likely have negative impacts on customer satisfaction and loyalty. Offsetting hotel rates with lower restaurant prices or minimizing menu items but increasing prices could also have negative effects on customer perception and value.

Joya Is the New Restaurant Manager in a Major Hotel