Most category specialists use a predominantly ________ approach to customer service.
A)hands-on
B)online
C)self-service
D)special attention
E)personalized

Question

Quizplus · Accepted Answer

Category specialists usually focus on self-service, since they are experts in a specific product or service and their customers are likely to know what they want. This approach allows customers to quickly and easily find what they are looking for without needing too much assistance from staff.

Most Category Specialists Use a Predominantly ________ Approach to Customer