Max relocated to take a new job. He immediately got sick and went to a doctor close to where he lived. During his exam, the doctor was impatient and demonstrated a poor bedside manner. Max wished that he could have requested a different doctor in that moment, but it was too late. Max's experience exemplifies which key difference in services?
A)intangibility
B)homogeneity
C)perishability
D)inseparability
E)heterogeneity

Question

Quizplus · Accepted Answer

Inseparability refers to the fact that in many service situations, the production and consumption of the service occur simultaneously, meaning the customer is present while the service is being produced and cannot be separated from the service provider. Max's experience illustrates this because he could not separate his experience from the provider's service at the moment it was being delivered.

Max Relocated to Take a New Job