After observing a customer verbally abuse a server, the first thing a manager can do to ensure quality service is to
A) ask the customer to leave the restaurant.
B) assume the server is at fault and respond accordingly.
C) provide emotional support to the server.
D) review the delivery support system.
E) clarity service delivery expectations.

Question

Quizplus · Accepted Answer

Providing emotional support to the server helps maintain morale and ensures that the server feels valued and supported, which is crucial for maintaining quality service.

After Observing a Customer Verbally Abuse a Server, the First