Relationship marketing is a strategy that focuses on attracting, maintaining, and enhancing customer relationships, thus building brand loyalty.
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Q11: Customer-driven companies strive to delight, rather than
Q12: Firms develop a reputation for reliability by
Q13: When customer perceptions of value differ widely,
Q14: While poor customer service is almost guaranteed
Q15: A customer's negative experiences with a company
Q17: Firms with a customer orientation set an
Q18: Companies want to capture and retain customers
Q19: A company initiates the CRM process by
Q20: Anything a company does that directly touches
Q21: Firms that establish effective inventory management policies,
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