Question 1

Project managers must be skilled at managing customer expectations and perceptions. Give three examples of how one can do this.

Accepted Answer

The answer of Project managers must be skilled at managing...

Question 2

Identify and briefly describe three of the four advantages to outsourcing project work.

Accepted Answer

The answer of Identify and briefly describe three of the...

Question 3

To avoid problems with schedules and deadlines, contractors are held accountable with _________ clauses in the contract for failure to perform up to standard.
A) incentive
B) accommodation
C) punitive
D) penalty
E) retribution

Accepted Answer

Penalty clauses are included in contracts to hold contractors accountable for failing to meet schedules and deadlines, ensuring they perform up to standard.

Question 4

Discuss how key practices in the partnering approach to managing contracted relationships vary from those in the traditional approach regarding risk, length of commitment, and structure of project teams.

Accepted Answer

The answer of Discuss how key practices in the partnering...

Question 5

"Team-building is nice to have for a project, but we really need to concentrate on the planning and technical challenges-this is the make-or-break point for this project." Agree or disagree? Support your answer.

Accepted Answer

The answer of "Team-building is nice to have for a...

Question 6

One key focus of principled negotiation is to separate people from the _________.
A) issue
B) problem
C) complication
D) difficulty
E) obstacle

Accepted Answer

The answer of One key focus of principled negotiation is...

Question 7

When you _________________ for mutual gain, the project team is beginning to create a "win / win" scenario.
A) invent options
B) create alternatives
C) brainstorm scenarios
D) conceive futures
E) think out of the box

Accepted Answer

Inventing options for mutual gain is a key step in creating a "win/win" scenario, as it involves generating solutions that benefit all parties involved.

Question 8

There is a potential loss of __________ over a project when the core team depends on other organizations that they do not have direct authority over.
A) control
B) authority
C) creativity
D) influence
E) All of these alternatives are correct.

Accepted Answer

The answer of There is a potential loss of __________...

Question 9

One simple but useful way of viewing customer satisfaction is in terms of met expectations. Why should one strive for a ratio of 1.05 and not 1.50?

Accepted Answer

The answer of One simple but useful way of viewing...

Question 10

Many people approach _________ as if it is a competitive process.
A) conflict
B) diversity
C) negotiation
D) innovation
E) creativity

Accepted Answer

Negotiation is often approached as a competitive process where parties aim to maximize their own benefits.

Question 11

Describe the Met-Expectations Model of customer satisfaction including the formula to calculate it.

Accepted Answer

The answer of Describe the Met-Expectations Model of customer satisfaction...

Question 12

Many companies recognize that major benefits can be enjoyed when outsourcing arrangements extend across multiple projects and are long term. Identify and describe three advantages for establishing long-term partnerships.

Accepted Answer

The answer of Many companies recognize that major benefits can...

Question 13

Discuss how key practices in the partnering approach to managing contracted relationships vary from those in the traditional approach for working relationships, goals, and communications.

Accepted Answer

The answer of Discuss how key practices in the partnering...

Question 14

Fisher and Ury champion the ________ negotiation approach to negotiation because it emphasizes win / win solutions while protecting yourself against those who would take advantage of your forthrightness.
A) ethical
B) creative
C) principled
D) virtuous
E) moral

Accepted Answer

Fisher and Ury are known for advocating the "principled" negotiation approach, as outlined in their book "Getting to Yes." This method focuses on merits rather than positions, aiming for mutual gains and outcomes that benefit all parties involved.

Question 15

Too often project members respond to customer inquiries with technical jargon. Project members should speak the language of the ________.
A) chief suite
B) accountants
C) customers
D) finance team
E) All of these alternatives are correct.

Accepted Answer

Project members should communicate in a way that is understandable to their audience, which in this case are the customers. Using technical jargon can create confusion and misunderstandings. Therefore, it's important to speak in terms that the customers can easily comprehend.

Question 16

When using the traditional approach to managing contracted relationships, risk is transferred to the other party. Give a real-life example of this. Discuss why this is not conducive of a partnering relationship and how it can impact project innovation.

Accepted Answer

The answer of When using the traditional approach to managing...

Question 17

__________ is less relevant for independent work that does not require ongoing coordination between professionals for different organizations.
A) Dispersed location
B) Co-location
C) Diversity
D) Complexity
E) Collaboration

Accepted Answer

Co-location is less relevant for independent work that does not require ongoing coordination between professionals from different organizations, as it refers to the practice of having team members physically located in the same place to facilitate coordination and communication.

Question 18

_______ satisfaction is measured by the ratio of perceived performance to expected performance.
A) Customer
B) Client
C) Contractor
D) Consumer
E) Buyer

Accepted Answer

Customer satisfaction is typically measured by comparing perceived performance to expected performance.

Question 19

The best defense against unreasonable, win / lose negotiators is having what Fisher and Ury call a strong __________.
A) BATNA
B) BAGNA
C) BAQNA
D) FATNA
E) GATNA

Accepted Answer

BATNA stands for Best Alternative To a Negotiated Agreement, which Fisher and Ury identify as the most effective defense against aggressive negotiators. It provides leverage by having a strong alternative if the negotiation fails.

Question 20

Which of the following is not a disadvantage of outsourcing project work?
A) Collaboration and accommodation.
B) Loss of control.
C) Conflict.
D) Security issues.
E) Political hot potato.

Accepted Answer

Collaboration and accommodation are generally considered advantages of outsourcing, as they can lead to better problem-solving and innovation through working with external partners. The other options (loss of control, conflict, security issues, and being a political hot potato) are commonly viewed as potential disadvantages.

Quiz 12: Outsourcing: Managing Interorganizational Relations

Project managers must be skilled at managing customer expectations and perceptions. Give three examples of how one can do this.

Identify and briefly describe three of the four advantages to outsourcing project work.

To avoid problems with schedules and deadlines, contractors are held accountable with _________ clauses in the contract for failure to perform up to standard.

Discuss how key practices in the partnering approach to managing contracted relationships vary from those in the traditional approach regarding risk, length of commitment, and structure of project teams.

"Team-building is nice to have for a project, but we really need to concentrate on the planning and technical challenges-this is the make-or-break point for this project." Agree or disagree? Support your answer.

One key focus of principled negotiation is to separate people from the _________.

When you _________________ for mutual gain, the project team is beginning to create a "win / win" scenario.

There is a potential loss of __________ over a project when the core team depends on other organizations that they do not have direct authority over.

One simple but useful way of viewing customer satisfaction is in terms of met expectations. Why should one strive for a ratio of 1.05 and not 1.50?

Many people approach _________ as if it is a competitive process.

Describe the Met-Expectations Model of customer satisfaction including the formula to calculate it.

Many companies recognize that major benefits can be enjoyed when outsourcing arrangements extend across multiple projects and are long term. Identify and describe three advantages for establishing long-term partnerships.

Discuss how key practices in the partnering approach to managing contracted relationships vary from those in the traditional approach for working relationships, goals, and communications.

Fisher and Ury champion the ________ negotiation approach to negotiation because it emphasizes win / win solutions while protecting yourself against those who would take advantage of your forthrightness.

Too often project members respond to customer inquiries with technical jargon. Project members should speak the language of the ________.

When using the traditional approach to managing contracted relationships, risk is transferred to the other party. Give a real-life example of this. Discuss why this is not conducive of a partnering relationship and how it can impact project innovation.

__________ is less relevant for independent work that does not require ongoing coordination between professionals for different organizations.

_______ satisfaction is measured by the ratio of perceived performance to expected performance.

The best defense against unreasonable, win / lose negotiators is having what Fisher and Ury call a strong __________.

Which of the following is not a disadvantage of outsourcing project work?