Maggie has been a loyal customer of Apple for years. She likes to own the latest products and looks forward to announcements about product releases. She owns an Apple phone, iPad, and MacBook and hopes to purchase the new model phone when it's released in the fall. Maggie was talking to one of her friends about Apple and was surprised to learn that Apple was involved in some workforce-related issues at their overseas plant. Her friend was telling her that Apple paid very low wages and people were required to work long hours. Maggie reasoned that this issue must be related to a third-party manufacturer since Apple would never treat their employees this way. She dismisses the incidence and explained to her friend that it must have been an honest mistake. What type of process is Jeremy utilizing with regard to the information about Apple?
A) selective distortion
B) selective exposure
C) selective retention
D) selective perception

Question

Quizplus · Accepted Answer

Maggie is using selective distortion, which involves interpreting information in a way that fits her existing beliefs and attitudes, in this case, her positive view of Apple.

Maggie Has Been a Loyal Customer of Apple for Years