The overall characteristics of a product that allow it to perform as expected in satisfying customer needs is
A) quality.
B) consistency.
C) durability.
D) functionality.
E) design.

Question

Quizplus · Accepted Answer

Quality refers to the ability of a product to meet customer expectations and perform as expected. It includes factors such as reliability, performance, accuracy, and consistency. All the other choices are important factors as well, but they ultimately contribute to the overall quality of the product.

The Overall Characteristics of a Product That Allow It to Perform