Question 1

Which of the following represents a potential drawback to a business owner of using smartphone apps to grow a business?

Accepted Answer

Smartphone apps require investment in development and maintenance, which can be a significant drawback for business owners, especially small businesses with limited budgets.

Question 2

A lengthy post concerning updated company policies would be most appropriate to include on which media platform?

Accepted Answer

A lengthy post concerning updated company policies would be most appropriate to include on the company website because it is a more formal and professional platform that is typically used for sharing important information with employees and stakeholders.

Question 3

A goodwill ending to an email should include your regards to the reader's family.

Accepted Answer

A goodwill ending to an email should be professional and related to the context of the email, not necessarily including personal regards to the reader's family unless it's appropriate for the relationship and context.

Question 4

A subject line helps in retrieving a message and tells readers why they need to read the message.

Accepted Answer

A subject line serves as a summary of the email content, guiding the recipient on the email's purpose and importance, thus aiding in its retrieval and emphasizing the necessity to read it.

Question 5

A hospital that refuses to deliver test results electronically will lose credibility.

Accepted Answer

Refusing to deliver test results electronically may be seen as outdated and inconvenient, leading to a perception of inefficiency and potentially eroding trust in the hospital's ability to provide modern and effective care.

Question 6

Which of the following is a primary purpose of an informative message?

Accepted Answer

The primary purpose of an informative message is to convey information clearly and effectively so that the receiver understands and views the information positively.

Question 7

Telepresence is a low-cost alternative to video conferencing and allows employees to connect and collaborate remotely with web cameras that are standard on many newer laptops or tablets.

Accepted Answer

Telepresence systems are typically more expensive and sophisticated than standard video conferencing setups, offering high-definition video and audio, along with tools to create a more immersive and interactive experience.

Question 8

Which of the following statements about information overload is true?

Accepted Answer

Information overload leads to people becoming selective about the messages they open and read because they cannot process all the information they receive. This selectivity is a coping mechanism to manage the overwhelming amount of information.

Question 9

Which of the following is an example of a positive message?

Accepted Answer

Offering details to employees about the insurance benefits that a company offers is considered a positive message because it provides beneficial information and highlights an advantage or perk of being an employee, which is likely to be received positively by the recipients.

Question 10

In order to summarize a document, you should start with some supporting evidence or the details of a message.

Accepted Answer

To summarize a document, you should start with identifying the main idea or thesis statement before moving on to supporting evidence or details.

Question 11

Which of the following would be classified as an informative message?

Accepted Answer

Distributing the minutes of a meeting to all members is an informative message because it provides information about what was discussed, decisions made, and actions to be taken, without necessarily persuading or requesting action from the recipients.

Question 12

Phone calls are a better choice than face-to-face visits when a business requires negotiation or a dialogue.

Accepted Answer

Face-to-face visits often provide a more effective means for negotiation or dialogue in business because they allow for clearer communication, the ability to read body language, and a more personal connection, which can lead to better outcomes.

Question 13

A way to ensure that an email gets read is to use important information in the subject line.

Accepted Answer

Using important information in the subject line can grab the recipient's attention, making it more likely that they will open and read the email.

Question 14

An informative message has the primary purpose of de-emphasizing any negative elements.

Accepted Answer

An informative message's primary purpose is to provide information or facts neutrally, not to de-emphasize negative elements.

Question 15

When business decisions require delicacy and you would rather leave no record of your communications, the best medium to use is face-to-face conversation.

Accepted Answer

Face-to-face conversations leave no digital or paper trail, making them the most secure and private method for discussing sensitive matters.

Question 16

Which of the following statements about informative messages is true?

Accepted Answer

Informative messages are designed to convey information and typically elicit a neutral reaction, as they are not intended to persuade or prompt immediate action.

Question 17

It is important to highlight information in a subject line if the information is neutral or negative.

Accepted Answer

Highlighting information in a subject line is typically used to grab attention or emphasize importance, but it should be done thoughtfully, especially with neutral or negative information, to avoid causing unnecessary alarm or misunderstanding.

Question 18

In which of the following situations should phone calls be used as a mode of communication?

Accepted Answer

Phone calls are effective when the tone of voice is important because it allows for immediate feedback and can convey emotions and nuances that text-based communication cannot.

Question 19

Itzel needs to schedule a meeting for her manager, Lee, with an important business client. She receives an email in the morning from the client's assistant. The email states that 11 a.m. on Tuesday suits them well and asks Itzel to confirm the time as soon as possible. Itzel needs to confirm the meeting by first checking if the time works well for Lee. Which of the following would be the best mode of communication for Itzel?

Accepted Answer

A phone call is the quickest way to get an immediate response from Lee to confirm the meeting time.

Question 20

Zoya is a relationship manager at Orbit Bank in California. She needs to write to a customer to let him know that his application for an increase in credit limit has been approved. In her message, she includes information about the company's history and testimonials from other valued customers. What is the secondary purpose of including this additional information?

Accepted Answer

The secondary purpose of including information about the company's history and testimonials from other customers is to build a good image of her organization. This can help reinforce the customer's positive perception of the bank and its services.

Quiz 8: Sharing Informative and Positive Messages With Appropriate Technology