Question 1

In order to solve a problem, it is essential to develop several solutions and measure them against the audience and purposes.

Accepted Answer

Developing multiple solutions allows for a comprehensive evaluation of options, ensuring that the chosen solution is well-suited to the audience and purposes, thereby increasing the likelihood of effectively solving the problem.

Question 2

Which of the following is an example of verbal communication?

Accepted Answer

Tweets are an example of verbal communication because they consist of words and text used to convey messages, fitting the definition of verbal communication which involves the use of words to share information with others.

Question 3

Oral channels are better for group decision making and allow misunderstandings to be cleared up more quickly.

Accepted Answer

Oral communication channels, such as meetings or conference calls, facilitate real-time interaction and feedback, allowing for immediate clarification of misunderstandings and more effective group decision-making processes.

Question 4

Formal corporate cultures are generally characterized by individually empowered workers.

Accepted Answer

Formal corporate cultures typically emphasize structured procedures and clear hierarchies rather than individual empowerment.

Question 5

Which of the following statements about communication skills at entry-level jobs is true?

Accepted Answer

Communication skills are crucial at all levels of employment, including entry-level positions, for understanding instructions and effectively asking questions. This ensures tasks are completed correctly and efficiently.

Question 6

Which of the following is an example of an interpersonal nonverbal signal of authority used by a company executive?

Accepted Answer

Sitting at the head of a conference table at a board meeting is a nonverbal signal of authority, indicating a position of leadership and control within the group.

Question 7

All organizations across the world are required to follow the same standard workplace conventions.

Accepted Answer

Different countries and regions have their own laws, regulations, and cultural practices that influence workplace conventions, leading to variations in workplace standards globally.

Question 8

Kieran, a web developer, recently gave a presentation on online discourse and its ethical implications. The presentation was a huge success, mainly because Kieran maintained the audience's attention through interesting nonverbal communication. Which of the following is a form of nonverbal communication that Kieran might have used in his presentation?

Accepted Answer

Graphics are a form of nonverbal communication that can be used in presentations to maintain the audience's attention by visually representing information or ideas.

Question 9

An employee's loyalty to colleagues, managers, or the company is a common reason that prevents employees from reporting ethical misconduct in the company.

Accepted Answer

Employees often refrain from reporting ethical misconduct due to loyalty to their colleagues, managers, or the company, fearing negative repercussions or not wanting to betray those they are loyal to.

Question 10

The best way to keep an audience involved in a presentation is to make them guess what the presenter wants to convey.

Accepted Answer

Engaging an audience effectively involves clear communication, interactive elements, and relevance to their interests or needs, rather than making them guess the presenter's intentions.

Question 11

Leila is an entry-level sales representative. Unlike her boss, Leila does not need to have skills in reasoning, mathematics, and communication.

Accepted Answer

Even as an entry-level sales representative, Leila would need skills in reasoning to solve problems, mathematics for handling sales transactions or data, and communication to effectively interact with customers and colleagues.

Question 12

Which of the following statements is true about writing skills required at work?

Accepted Answer

Good communication skills, including writing, are essential for almost every entry-level professional role, regardless of the industry. This is because communication is fundamental to collaboration, documentation, and the effective execution of tasks.

Question 13

Which of the following is an example of an external audience for written communication at work?

Accepted Answer

A potential employee is considered an external audience because they are outside the organization's current staff. Communication with them is external to the company's internal operations.

Question 14

Emails are a more formal mode of communication than presentations.

Accepted Answer

Emails can vary in formality depending on the context and the relationship between the sender and recipient, while presentations are often prepared for formal settings such as business meetings, conferences, or academic lectures, typically making them more formal.

Question 15

Which type of skills consistently ranks first among the qualities that employers look for in college graduates?

Accepted Answer

Communication skills are consistently ranked first among the qualities that employers look for in college graduates because effective communication is crucial for teamwork, problem-solving, and leadership in the workplace.

Question 16

According to the survey conducted by the National Commission on Writing, ________ is a writing responsibility that all employees have.

Accepted Answer

Emailing is a common writing responsibility across various job roles and industries, as identified by the National Commission on Writing. It is a fundamental form of communication in the professional world.

Question 17

Mariella, a director of human resources, is writing an email to employees informing them about changes to the company benefits package. While writing the email, she should emphasize how the changes will improve the company's profitability.

Accepted Answer

Mariella should focus on how the changes to the benefits package will affect the employees, emphasizing the positive aspects for them, rather than focusing on the company's profitability.

Question 18

Which of the following is an example of an internal audience for written communication at work?

Accepted Answer

Subordinates are considered an internal audience because they are within the organization. Internal audiences typically include employees, management, and other internal stakeholders.

Question 19

It is more costly to administer and maintain email storage archives than it is to purchase hardware capable of storing records of the company's electronic communications.

Accepted Answer

The cost of administering and maintaining email storage archives includes not only the initial hardware purchase but also ongoing expenses such as software licensing, system upgrades, data management, security measures, and personnel costs for administration and maintenance, which can exceed the cost of the hardware itself.

Question 20

________ are a type of nonverbal communication.

Accepted Answer

Pictures are a form of nonverbal communication because they convey messages and information without the use of spoken or written words.

Quiz 1: Succeeding in Business Communication