Which one of the following statements does NOT accurately describe a practical implication of the concept of internal customers?
A) Any job or function in the organisation represents an internal customer.
B) Any job or function is both a customer and a supplier.
C) Suppliers have the responsibility to deliver high-quality and on-time inputs to the next point in the workflow.
D) Internal customers refer only to jobs that are directly involved with the manufacture of a product.
E) Customers have the right to expect high-quality and on-time inputs from earlier points in the workflow.

Question

Quizplus · Accepted Answer

Internal customers can include any job or function within the organization, not just those directly involved with the manufacture of a product. This concept applies broadly across various departments and roles, recognizing that each part of an organization relies on others to fulfill its tasks effectively.

Which One of the Following Statements Does NOT Accurately Describe