Cost savings from improved quality and greater customer satisfaction as well as improved worker morale and commitment are among the benefits that can be provided by a:
A) focus group.
B) product development team.
C) quality circle.
D) human resources department.
E) first-line supervisor.

Question

Quizplus · Accepted Answer

Quality circles are groups of workers who meet regularly to discuss and plan ways to improve product quality, operational efficiency, and the work environment, which can lead to cost savings, greater customer satisfaction, and improved worker morale and commitment.

Cost Savings from Improved Quality and Greater Customer Satisfaction as Well