Which of the following characteristics does NOT accurately describe the process of total quality management?
A) Applying quality principles to all aspects of operations
B) Committing the organisation to the use of self-managing work teams
C) Committing the organisation to continuous quality improvement
D) Making quality principles a part of the organisation's strategic objectives
E) Striving to meet customers' needs by doing things right the first time

Question

Quizplus · Accepted Answer

Total Quality Management (TQM) emphasizes continuous improvement, customer focus, and quality integrated into all aspects of the organization. The commitment to using self-managing work teams is not a defining characteristic of TQM, as TQM focuses more broadly on quality principles and practices rather than specific organizational structures or team management approaches.

Which of the Following Characteristics Does NOT Accurately Describe the Process