According to W. Edwards Deming, a quality problem could be attributed to which of the following causes?
A) The cause of a quality problem may be a problem with the production and operations systems itself.
B) The cause of a quality problem may be an employee.
C) The cause of a quality problem may be a machine.
D) All of the options listed are potential causes of quality problems.
E) None of the options listed are potential causes of quality problems.

Question

Quizplus · Accepted Answer

W. Edwards Deming, a pioneer in the field of quality management, emphasized that quality problems could arise from various sources within the system, including issues with the production and operations systems, employees, and machines. He advocated for a systemic approach to quality improvement, recognizing that most problems are due to the system itself rather than individual components or employees.