Which conflict resolution behaviour entails playing down the differences between the two sides while emphasising common interests?
A) Documenting
B) Perspective taking
C) Smoothing
D) Reaching out
E) Focusing on interests rather than positions

Question

Quizplus · Accepted Answer

Smoothing entails playing down the differences between the two sides while emphasising common interests in order to reduce tension and promote cooperation.

Which Conflict Resolution Behaviour Entails Playing Down the Differences Between