Which conflict resolution behaviour reflects the fact that, by focusing on the outcome, the root cause of the conflict is more likely to be addressed?
A) Documenting
B) Perspective taking
C) Smoothing
D) Reaching out
E) Focusing on interests rather than positions

Question

Quizplus · Accepted Answer

Focusing on interests rather than positions allows parties to identify the underlying needs and concerns driving their positions, which helps in understanding the root cause of the conflict. By doing so, parties can work towards a mutually acceptable outcome that addresses their interests and needs, rather than just settling for a compromise or quick fix.

Which Conflict Resolution Behaviour Reflects the Fact That, by Focusing