Handling a complaint well means that:
A) the way you deal with the complaint satisfies the customer.
B) the organisation does not have to bear any financial cost as a result of resolving the complaint.
C) the customer gets their own way.
D) the complaint is not escalated up the chain of command.
E) both parties agree to disagree.

Question

Quizplus · Accepted Answer

Handling a complaint well means that the customer's issue or concern is addressed in a way that satisfies their expectations or resolves the problem. It doesn't necessarily mean that the customer gets their own way, and there may be some financial cost involved in resolving the complaint. The goal is to prevent the complaint from escalating further up the chain of command and to maintain a positive relationship with the customer.

Handling a Complaint Well Means That