Which of the following statements would likely be least effective when handling customer complaints?
A) 'There's something else I can offer you instead…'
B) 'I hope the supplier can deliver it by Friday at the latest.'
C) 'The delivery van has already left, so there's nothing I can do until tomorrow.'
D) 'I can't throw it in for free, but I can offer you a 30 per cent reduction".
E) 'I would now like to show you an option which might just solve your problem.'

Question

Quizplus · Accepted Answer

This statement does not offer any solution or alternative to the customer's problem and instead highlights the limitations of the company's operations. It may come across as dismissive and unhelpful to the customer. All other statements offer some form of solution or alternative to address the customer's complaint.

Which of the Following Statements Would Likely Be Least Effective