When errors in quality occur, organisations should look at their employees to find the cause/s, rather than at their work systems and processes.

Question

Quizplus · Accepted Answer

When errors in quality occur, organisations should look at both their employees and their work systems and processes to identify the cause/s of the error and implement necessary improvements. Blaming only the employees and not addressing the underlying system or process issues may not result in a long-term solution.

When Errors in Quality Occur, Organisations Should Look at Their