Using statistical process control (SPC) to monitor quality involves:
A) inspectors carrying out quality checks.
B) management taking responsibility for quality checks.
C) employees monitoring the quality of their own work.
D) calculating the ratio of defective products and services as a proportion of total production based on customer feedback.
E) None of these responses are correct.

Question

Quizplus · Accepted Answer

SPC involves employees monitoring the quality of their own work and making adjustments as necessary to maintain consistency and prevent defects. This approach empowers employees to take responsibility for quality and reduces the reliance on inspectors or management to identify and address quality issues after the fact. Option A describes a traditional approach to quality control that is less effective and efficient than SPC. Option B is also less effective than SPC because it puts the burden of quality assurance solely on management rather than involving all employees. Option D refers to a reactive approach to quality management that relies on customer feedback rather than preventing defects from occurring in the first place.

Using Statistical Process Control (SPC) to Monitor Quality Involves