The nominal group technique can contribute to quality improvement by:
A) giving specialist innovative thinkers the authority to decide which problems to work on, and in what order.
B) giving everyone an equal say in deciding which problems to work on, and in what order.
C) giving those higher in an organisation's hierarchy the power to decide which problems to work on, and in what order.
D) giving operational workers the authority to decide which problems to work on, and in what order.
E) None of these response are correct.

Question

Quizplus · Accepted Answer

The nominal group technique is designed to ensure that everyone has an equal say in decision-making, which can contribute to quality improvement by promoting diversity of thought and ensuring that all perspectives are taken into account. Option A (specialist innovative thinkers deciding which problems to work on) and Option C (those higher in an organisation's hierarchy deciding which problems to work on) both have the potential to overlook important perspectives and limit the range of solutions considered. Option D (operational workers deciding which problems to work on) is closer to the spirit of the nominal group technique, but still risks leaving out other stakeholders who may have valuable insights to contribute. Option E is incorrect as the nominal group technique is a recognized method for helping groups make decisions or solve problems.

The Nominal Group Technique Can Contribute to Quality Improvement By