Unhappy employees working in knowledge and service organisations can potentially be costly to an organisation because:
A) they may leave the organisation, leading to expensive and time-consuming recruitment processes to replace them.
B) they may not promote the organisation as a good place to work to other potential employees who may have valuable skills that the organisation requires.
C) this can result in the loss of word-of-mouth recommendations for the organisation, which can be vital for successful recruitment in tight labour markets.
D) once they have left, they may entice other skilled employees to leave the organisation and follow them.
E) All of these responses are correct.

Question

Quizplus · Accepted Answer

All of the responses are correct. Unhappy employees in knowledge and service organisations can lead to costly recruitment, a negative reputation for the organisation, loss of valuable word-of-mouth recommendations, and even the potential for further employee turnover if they entice others to leave with them.

Unhappy Employees Working in Knowledge and Service Organisations Can Potentially