Listening to an employee's concerns and communicating your understanding of their point of view by paraphrasing back to them what they have told you is an example of the interpersonal skill known as:
A) motivating.
B) encouraging.
C) assertiveness.
D) empathy.
E) integrity.

Question

Quizplus · Accepted Answer

Paraphrasing back an employee's concerns shows that you are actively listening and understanding their perspective. This is an example of empathy, which involves recognizing and understanding other people's emotions and perspectives. Choice A (motivating) and B (encouraging) are related to inspiring and uplifting others, but do not involve understanding their perspective. Choice C (assertiveness) is more about standing up for oneself and being clear and direct in communication. Choice E (integrity) involves honesty and moral principles, but is not related to listening or understanding others' perspectives.

Listening to an Employee's Concerns and Communicating Your Understanding of Their