A viable resolution means that while the customer's needs must be satisfied:
A) you must ensure the customer is happy with the solution you provide
B) the final result must ensure the customer brings their friends back
C) this must not be at an unrealistic cost to the organisation
D) the company's needs must always come first
Correct Answer:
Verified
Q1: The first step towards resolving the conflict
Q2: A person's feelings and opinions are very
Q4: In order to resolve a complaint made
Q5: How well you deal with complaint situations
Q6: Developing a basic understanding of the issues
Q7: The last thing you want to do
Q8: In your daily work life you will
Q9: Based on the examination and review of
Q10: If a situation cannot be resolved peacefully
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