The last thing you want to do is aggravate a situation by:
A) making the customer repeat themselves again and again to different people
B) giving the customer a very inappropriate solution
C) telling the customer they are the one at fault
D) arguing that the organisation is not responsible

Question

Quizplus · Accepted Answer

Making the customer repeat themselves again and again to different people can aggravate the situation because it can make the customer feel frustrated and unimportant.

The Last Thing You Want to Do Is Aggravate a Situation