In order to resolve a complaint made by the customer you will:
A) have to ensure you are able to solve problems
B) need to be in a management position
C) need to apply problem-solving skills
D) just have to give them a refund

Question

Quizplus · Accepted Answer

To resolve a complaint made by the customer, applying problem-solving skills is essential. Simply giving a refund may not always solve the problem or address the underlying issue. Being in a management position may give you more resources to address the issue but is not necessary to resolve the complaint. To resolve a customer complaint, problem-solving skills are needed. Giving a refund may be one solution, but it is not always the best solution and may not fully resolve the complaint. Being in a management position may help, but is not necessary as anyone can apply problem-solving skills to resolve complaints.

In Order to Resolve a Complaint Made by the Customer