Danielle, a help desk technician, receives a call from a client. In a panic, he explains that he was using the Internet to research a new product when his computer emitted an alarm accompanied by a warning that a site had blocked his computer and that information was being stolen from the computer. The message included a phone number and a note to call the number within five minutes so that engineers could walk him through the removal process.
What has happened to the customer computer?
A) The client received a fake security alert.
B) This is a real alert, and the client should call the number.
C) Data is being stolen, and the client should disconnect from the network.
D) The web browser has been hijacked by a virus.

Question

Danielle, a help desk technician, receives a call from a client. In a panic, he explains that he was using the Internet to research a new product when his computer emitted an alarm accompanied by a warning that a site had blocked his computer and that information was being stolen from the computer. The message included a phone number and a note to call the number within five minutes so that engineers could walk him through the removal process. ​
What has happened to the customer computer?
A) The client received a fake security alert.
B) This is a real alert, and the client should call the number.
C) Data is being stolen, and the client should disconnect from the network.
D) The web browser has been hijacked by a virus.

Quizplus · Accepted Answer

The client received a fake security alert, which is a common tactic used in scams to trick users into calling a number and potentially giving away personal information or paying for unnecessary services.

Danielle, a Help Desk Technician, Receives a Call from a Client