One of Kyle's clients called to complain that his computer was running really slow. Kyle went to the client's work area and started troubleshooting the problem. Kyle ran the Disk Defragmenter and Disk Clean-up utilities. He checked the processes running in Task Manger and noticed that the SVC host was running several processes. While Kyle was looking at Task Manager, the computer crashed. Kyle restarted the computer and noticed a long load time for Windows. He checked Task Manager and saw several processes that he did not recognize.
What might be the issue with Kyle's client's computer?
A) The computer might need more RAM.
B) The computer might need a processor update.
C) The computer might have a virus.
D) The computer might need to have Windows refreshed.

Question

One of Kyle's clients called to complain that his computer was running really slow. Kyle went to the client's work area and started troubleshooting the problem. Kyle ran the Disk Defragmenter and Disk Clean-up utilities. He checked the processes running in Task Manger and noticed that the SVC host was running several processes. While Kyle was looking at Task Manager, the computer crashed. Kyle restarted the computer and noticed a long load time for Windows. He checked Task Manager and saw several processes that he did not recognize. ​
What might be the issue with Kyle's client's computer?
A) The computer might need more RAM.
B) The computer might need a processor update.
C) The computer might have a virus.
D) The computer might need to have Windows refreshed.

Quizplus · Accepted Answer

The presence of unrecognized processes and the computer crashing could indicate a virus or malware infection.

One of Kyle's Clients Called to Complain That His Computer