Karen received a call from a client whose computer will not boot. The client explained that he had just received an error message about a virus on the computer. When Karen arrived, she tried to boot the computer in Safe Mode, but that did not work. Karen decided to install the hard drive on a working computer.
What should Karen do after she installs the hard drive on a second computer?
A) Scan the hard drive in the new computer with antivirus software.
B) Copy the important data to the working computer.
C) Get Windows updates.
D) Get malware updates.

Question

Karen received a call from a client whose computer will not boot. The client explained that he had just received an error message about a virus on the computer. When Karen arrived, she tried to boot the computer in Safe Mode, but that did not work. Karen decided to install the hard drive on a working computer. ​
What should Karen do after she installs the hard drive on a second computer?
A) Scan the hard drive in the new computer with antivirus software.
B) Copy the important data to the working computer.
C) Get Windows updates.
D) Get malware updates.

Quizplus · Accepted Answer

After installing the hard drive on a working computer, Karen should scan the hard drive with antivirus software to detect and remove any viruses or malware that might be causing the boot issue.

Karen Received a Call from a Client Whose Computer Will